Refund Policy
At Kyros, we strive to ensure that every piece of jewellery you purchase meets your expectations. However, if you are not fully satisfied with your order, we’re here to help.
Eligibility for Refund
- You can request a return or refund within 7 days of receiving your order.
- The item must be unused, unworn, and in its original packaging with all tags intact.
- Items showing signs of wear, damage, or alteration will not be accepted for return or refund.
- Customized, personalized, or sale items are not eligible for return or refund.
Return Process
- Email us at support@kyros.com within 7 days of delivery with your order number and reason for return.
- Our team will verify your request and provide return instructions.
- Once the returned item reaches us and passes inspection, your refund will be processed.
Refund Timeline
- Approved refunds will be credited to your original payment method within 5–7 business days.
- For Cash on Delivery (COD) orders, refund will be issued via bank transfer or store credit after verification.
Non-Refundable Conditions
We will not be able to offer a refund if:
- The product is used, damaged, or altered.
- The return request is raised after 7 days of delivery.
- The item falls under non-returnable categories such as custom jewellery or sale products.
Need Help?
For any queries regarding returns or refunds, please contact us at: